Bringing Light to the Darkness
- Never leave a lit candle unattended.
- Always keep candles out of reach of pets and children.
- Never burn a candle near combustible items.
- Never move a lit candle.
- Always ensure that your candle is free of debris.
It’s best to place candles on a heat-resistant surface and away from any drafts. Drafts can cause an uneven burn and also cause the wicks to flicker rapidly which will cause the flame to smoke, effect the scent throw and burn your candle down quicker.
Initial & subsequent burns
When burning your candle for the first time it is most important to allow the top layer of wax to melt 100% across the top reaching all side of the vessel. By doing so, you will avoid creating a tunnel down the middle of the candle. Allowing the wax to melt all the way across with each subsequent burn will ensure an even, clean burn and your candle will last longer.
No candle should be lit for longer than 3-4 hours, dependent on the diameter of the candle, at a time and should never be left unattended.
While we use self trimming wicks, they often need a bit of a helping hand. I cannot stress enough how important it is to inspect your wick prior to each burn to ensure safety and that you are getting the best from your candle. Check the wicks and trim to approx. 6mm. You may notice “mushrooming” at the tip of the wicks from your previous burn….just trim that part off for a clean and even burn. Also make sure to remove any wick debris that may have fallen into the candle.
Always store candles in a cool dry place below 25 degrees Celsius if possible, and away from direct sunlight. Direct sunlight and exposure to UV light may discolour the candle.
Extinguishing your candle
We recommend using a candle snuffer rather than blowing out a candle. Using a snuffer will prevent the potential of hot wax splattering outside of the candle container, wick debris being blown into the melted wax and ensure the wick placement is not altered.
Re-purposing your container
We use wick tabs that are designed to extinguish the flame a few millimeters from the bottom of the container for safety. This will mean that you will have some unused wax in the bottom of your container. Once hardened this can be removed and disposed of in the bin or you can place it in a warmer/burner to get that little bit extra from your candle. As soy wax is water soluble you can now wash your container in hot soapy water ready to be re-purposed. If you find that the wick tabs are not coming away soak in hot water until they loosen, slide the edge of a teaspoon gently under the edge until they come away.
*Please follow the manufacturers safety and care instructions your warmer.
Please note that soy wax is a natural product, and as such there are some imperfections that may appear on your candle or melts from time to time. Frosting is the most common and can be seen as the presence of small areas on the candle surface that have a white powdery appearance. It is perfectly natural and is unique to vegetable waxes, especially soy. It is the wax re-crystallizing and is a sign that your candles are 100% natural with no inhibitors added and does not effect the burn of your candle.
- Keep your diffusers away from children and pets.
- Place diffusers on a stable, flat surface – in an area where it will not get knocked over or disturbed
- Never light the ends of diffuser reeds or sola flower.
- Keep diffusers away from open flames and heat.
- Do not ingest fragrance base. Contact your physician or poison control immediately if accidental ingestion occurs – SDS can be found on the Safety Data Sheet page of this website.
- Never place a diffuser directly on a finished surface or allow the fragrance base to come in contact with a finished surface; the diffuser base can and will cause permanent damage to many finished surfaces, fabrics or materials.
Unlike candles diffusers love subtle drafts, the air moving over the reeds is what disperses the fragrance through the room. A ceiling fan or an open window often provide the perfect opportunities to propel the fragrance to the far corners of the room. If you like a strong fragrance you can upgrade to thicker reeds or place additional diffusers around the room.
Remove and reverse the direction of the reeds. How often is dependent on your preference of the level of fragrance you like. However, be careful – if you drip or fling the base onto a finished surface, it could cause damage; best to do it over a sink.
Refill and replenish the fragrance oil levels when the bottle becomes half empty.
Reed sticks generally get dusty and clogged over time, if this happens the fragrance will stop dispersing. If you can’t detect any fragrance after 6-8 weeks, it may be time to replace the reed sticks.
Storage of refill base
Please ensure that any refill base liquid is stored in a cool location away from direct sunlight, excessive heat and children.